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Username & Password

How do I create a Username / Password?

To create a unique Username and Password, you will need the order confirmation number that was referenced in your online order. If you do not have a record of it, your order number can be found in your emailed issues. If you did not place your order online, you may call Customer Service for assistance at 1-800-211-8566. Click here to create your Username and Password now.

My Username and Password aren't working.

Remember, your Password is case sensitive, so you must type it in exactly the way you set it up.

I forgot my Username / Password. What do I do?

If you've forgotten either your Username or Password, we can email them to you at the email address you provided when you signed up. Click here for this option. If you didn't provide an email address, you can call Customer Service at 1-800-211-8566, and they will assist you.

I just subscribed to the service, but I don't know my order number.

You received an order number in the confirmation email that was delivered to you when you completed your order online. You will also receive it with your first emailed issue and can then use it to set up your personal Username and Password. In the meantime, you can enter the site using "newuser" as your Username and the PIN you received when you subscribed as your Password. If you don't have your PIN available or did not place your order online, please call Customer Service at 1-800-211-8566 and one of our representative will be happy to assist you.

I already gave you an email address when I signed up for the service, why do I have to give it to you again?

The email you gave us when you created your Username and Password will be used only to send you an email if you forget your Username and Password. For security purposes, we keep this information separate from your other account information, so it is possible for you to have more than one email address on record with us.

How do I change my Username and Password?

If you have already created a unique Username and Password, click here to change it.

You will be unable to change the temporary Username and Password you received when you first signed up to this service. You must first create a personal Username and Password. This will require your order number which can be found within your emailed issue. Click here to begin the process to create your unique account.

Why do I have to re-enter my Username and Password?

The system uses cookies to keep track of your Username and Password. As long as you are within our web site, you should not need to re-enter your Username and Password. However, if you have cookies disabled, you may need to re-enter this information if you leave the site and come back again.